Customer Success Lead - EMEA

Customer Success Lead - EMEA for Luma AI, responsible for ensuring successful adoption and scaling of multimodal AI platform and Luma Agents across EMEA, partnering with customers and internal teams to drive long-term success.

Requirements

• 5–8+ years experience in Customer Success, Implementation, or Account Management within SaaS, AI or enterprise technology
• Strong ability to build trust with both technical teams and business stakeholders
• Highly organised with the ability to manage multiple enterprise customer relationships
• Ability to work in fast-moving, ambiguous environments
• Experience working with AI, automation, creative technology or developer-adjacent platforms

Benefits

• Highly competitive salary and benefits package
• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance