Customer Success Lead - EMEA
Luma AILondon, England, United Kingdom
Posted March 10, 2026
Full Time
About the Company
Luma AI is a technology company that aims to build multimodal AI to expand human imagination and capabilities.
Job Description
Customer Success Lead - EMEA for Luma AI, responsible for ensuring successful adoption and scaling of multimodal AI platform and Luma Agents across EMEA, partnering with customers and internal teams to drive long-term success.
Requirements
- 5–8+ years experience in Customer Success, Implementation, or Account Management within SaaS, AI or enterprise technology
- Strong ability to build trust with both technical teams and business stakeholders
- Highly organised with the ability to manage multiple enterprise customer relationships
- Ability to work in fast-moving, ambiguous environments
- Experience working with AI, automation, creative technology or developer-adjacent platforms
Benefits
- Highly competitive salary and benefits package
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
