Technical Support Engineer

Join Luminance as a Technical Support Engineer and help prospective customers and customers resolve issues with Luminance's Legal-Grade TM AI technology. Build relationships, solve problems, and communicate effectively with customers.

Requirements

• Managing customer problems from start to finish and maintaining customer relationships throughout the whole support process
• Communicating with the customer and answering their query
• Having a comprehensive understanding of the product
• Understanding the individual use cases and needs of each customer
• Excellent interpersonal and communication skills, both verbal and written
• Desire to work in a customer-facing role
• Highly-detail oriented with a problem-solving attitude
• Organised with excellent time management skills with an ability to prioritise effectively