Operations Manager (Customer Service)

Global Pre-Sales Operations Manager responsible for building, owning, and scaling all sales and operations processes end-to-end, with a focus on creating a strong and well-documented system to ensure smooth business operations.

Requirements

• 5+ years of experience in Sales Operations, Business Operations, or Operations Management
• Proven experience working with US customers or US-based sales teams
• Experience managing call centers, proposal teams, or sales support functions
• Prior experience building processes from scratch is highly preferred
• Strong analytical and KPI management skills
• Excellent English communication (written and verbal) for US-facing interactions
• High attention to detail with zero tolerance for sloppy execution
• Strong project management and prioritization skills
• Comfortable working US shifts or overlapping US business hours
• Builder mindset — enjoys creating systems, not just maintaining them
• Highly organized, disciplined, and execution-focused
• Comfortable enforcing standards and holding people accountable
• Proactive problem-solver who takes ownership without waiting for instructions
• Thrives in a fast-paced, high-growth environment

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance