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Job description
The Customer Success Manager (CSM) is responsible for developing strong, trusted relationships with mid-market customers in our Data and Analytics function by serving as a strategic advisor and advocate. In this role, you will proactively engage with customers to ensure they realize measurable value from insightsoftware’s solutions, driving adoption, retention, and long-term account growth.
Trusted Advisor & Relationship Management, Renewals & Retention, Customer Success & Adoption, Growth & Expansion, Customer Advocacy & Feedback
Customer-obsessed, experienced in managing complex accounts within a covered CSM model, excellent communication and presentation skills, ability to collaborate cross-functionally with Sales, Legal, Finance, Professional Services and Product teams.
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Company
Tech, Software & IT Services
Magnitude Software enables enterprises to convert fragmented data into continuous intelligence and a sustainable competitive edge. By integrating data across applications, platforms, and business processes, the company delivers comprehensive solutions in data warehousing, master data management, business intelligence, analytics, and corporate performance management. Its suite also supports seamless connectivity to SAP S/4HANA, e‑commerce, and multichannel commerce environments, providing unified access to all enterprise data sources. Through robust reporting, data harmonization, and operational analytics, Magnitude helps organizations uncover deep insights, streamline decision‑making, and optimize performance across finance, supply chain, and sales functions. The platform’s focus on automation, product information management, and application data management equips businesses with the tools needed to drive efficiency, improve data quality, and accelerate digital transformation.