Customer Service Representative II (CSR II)

We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX.

Requirements

• 1-year experience in a customer-facing role or technical support.
• Detail oriented and highly organized
• Adaptable: Thrive in fast moving, ambiguous environments.
• Fluent in email, phone, and chat communications.
• Experience with various CRM and data tools, Zendesk, Salesforce, Google Sheets, etc. preferred
• Communicator: strong and effective communication skills.
• Sense of urgency and Resilient (does not back down from a challenge)
• Strong attention to detail.
• Good Time Management Skills
• React positively to change and embrace new projects
• Technical: Quickly picks up and owns technical, integration troubleshooting workflows.

Benefits

• Health insurance
• Dental insurance
• Life insurance
• Paid time off
• Employee assistance program