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Job description
Join Malvern Panalytical as a Customer Support Engineer in a high-tech world with a strong focus on innovation. You will be responsible for the installation, maintenance, and repair of our systems, managing our systems on site and acting as the main interface between Malvern Panalytical and our customers at the highest level of customer support.
Installation, maintenance, and repair of analysis instruments, efficient analysis of disturbances, configuration of computer systems and software, solving customer problems within the framework of team and company KPIs.
You will be part of a motivated international team in a fascinating, challenging, and open environment. You will have comprehensive induction, continuous training, and a diverse and challenging job assignment.
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Manufacturing • Tech, Software & IT Services
Malvern Panalytical, a Spectris (KKR) company, designs and manufactures advanced analytical instruments that characterize the chemical, physical, and structural properties of materials—from proteins and polymers to semiconductors and minerals. Its portfolio includes market‑leading technologies for particle size, shape, concentration, zeta potential, biomolecular interactions, elemental composition, crystallography, surface area, porosity, density, and adsorption, supported by services such as laser diffraction, X‑ray diffraction and fluorescence, Raman and near‑infrared spectroscopy, and laboratory automation. Serving innovative corporations, academic institutions, and government laboratories worldwide, Malvern Panalytical’s instruments are used daily in over 92,000 labs. With more than 2,500 employees, R&D and manufacturing sites across North America, Europe, and Asia, and sales and service offices in 20 countries, the company combines deep technical expertise with responsive customer support. It is committed to sustainability, targeting Net Zero operations by 2030 and across its value chain by 2040.