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Job description
The Technical (Service) Support Engineer XRF will support our global customer support organization from a technical point of view with training courses, service documentation and 3rd line technical support. The role will lead customer support activities in development projects and secure deliverables with regard to serviceability and reliability.
Lead customer support activities in development projects, secure deliverables, provide 3rd line support, develop and execute training courses, and support Lean / Six Sigma within the customer support process.
The ideal candidate will have an affinity with Internet Of Things (IoT) related products, strong communication and interpersonal skills, and a Bachelor’s degree in Electronics or Physics. Experience in a high-tech environment and willingness to travel are also required.
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Company
Manufacturing • Tech, Software & IT Services
Malvern Panalytical, a Spectris (KKR) company, designs and manufactures advanced analytical instruments that characterize the chemical, physical, and structural properties of materials—from proteins and polymers to semiconductors and minerals. Its portfolio includes market‑leading technologies for particle size, shape, concentration, zeta potential, biomolecular interactions, elemental composition, crystallography, surface area, porosity, density, and adsorption, supported by services such as laser diffraction, X‑ray diffraction and fluorescence, Raman and near‑infrared spectroscopy, and laboratory automation. Serving innovative corporations, academic institutions, and government laboratories worldwide, Malvern Panalytical’s instruments are used daily in over 92,000 labs. With more than 2,500 employees, R&D and manufacturing sites across North America, Europe, and Asia, and sales and service offices in 20 countries, the company combines deep technical expertise with responsive customer support. It is committed to sustainability, targeting Net Zero operations by 2030 and across its value chain by 2040.