Customer Support Representative, L2

Customer Support Representative, Level 2, will provide superior customer service to managed services clients and basic troubleshooting/ticket resolution within a 24/7/365 helpdesk environment.

Requirements

• An associate’s or bachelor’s degree in computer science or related field
• 3+ years of entry-level troubleshooting experience
• Strong organization and problem-solving skills
• Excellent oral and written English communication skills
• Demonstrated integrity and the ability to maintain client confidentiality

Benefits

• PTO
• 401k with 50% match
• Holidays
• Floating Holiday
• Medical, Dental, Vision
• Telemedicine options
• Life/AD&D policy
• Employee Assistance Program
• Cell Phone + Internet Reimbursement