We are seeking a Technical Support Specialist, Level 1 to provide technical support to managed services clients in a 24/7/365 environment.

Requirements

Shift/Availability Requirements: Managed Solution operates on a 24x7 basis, supporting clients around the globe.
An associate’s or bachelor’s degree in computer science or related field, as well as 2+ years of troubleshooting experience (networking, server/OS, desktop, virtualization).
Previous experience in a multi-client Managed Services and/or Managed Security Operations Center helpdesk environment is strongly preferred.

Benefits

PTO – earn up to 10 days in year 1; 15 days in year 2; and 20 days in years 3+
401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions, starting after 90 days
Holidays – Managed Solution celebrates 7 paid holidays each year
Plus, 1 Floating Holiday per Year... and 2 After 5 Years of Service!
Medical, Dental, Vision – Managed Solution pays 80% of the employee cost on the base plan + 15% of dependent costs on the base plan (Optional Flexible Spending Account for eligible Health Care or Dependent Care costs)
Telemedicine options: “see” a medical provider from anywhere, over the phone, 24/7
$100K Life/AD&D policy provided for all employees, free of charge!
Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more!
$80/Month Cell Phone + Internet Reimbursement

We are seeking a Technical Support Specialist, Level 1 to provide technical support to managed services clients in a 24/7/365 environment.

Shift/Availability Requirements: Managed Solution operates on a 24x7 basis, supporting clients around the globe.
An associate’s or bachelor’s degree in computer science or related field, as well as 2+ years of troubleshooting experience (networking, server/OS, desktop, virtualization).
Previous experience in a multi-client Managed Services and/or Managed Security Operations Center helpdesk environment is strongly preferred.

PTO – earn up to 10 days in year 1; 15 days in year 2; and 20 days in years 3+
401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions, starting after 90 days
Holidays – Managed Solution celebrates 7 paid holidays each year
Plus, 1 Floating Holiday per Year... and 2 After 5 Years of Service!
Medical, Dental, Vision – Managed Solution pays 80% of the employee cost on the base plan + 15% of dependent costs on the base plan (Optional Flexible Spending Account for eligible Health Care or Dependent Care costs)
Telemedicine options: “see” a medical provider from anywhere, over the phone, 24/7
$100K Life/AD&D policy provided for all employees, free of charge!
Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more!
$80/Month Cell Phone + Internet Reimbursement