Customer Support Representative (Argentina, Remote)
MapleNew York, New York, United States
Posted February 27, 2026
Full Time
About the Company
Maple develops AI‑powered voice agents that act as an always‑on virtual assistant for restaurants and hospitality venues, handling inbound calls, taking orders, booking reservations, and processing payments while seamlessly integrating with existing POS systems. The company focuses on high‑traffic touchpoints such as drive‑throughs, kiosks, and phone ordering to ensure guests are served quickly and accurately. Maple’s human‑like conversational design reduces wait times and eliminates missed opportunities, giving neighborhood businesses a reliable, 24/7 teammate that elevates service quality. By combining advanced voice AI with industry‑specific workflows, Maple positions itself as a leader in automating front‑of‑house operations for the hospitality sector.
Job Description
Maple is building AI agents for local businesses, and we're looking for a Customer Support Representative to help onboard and support new customers. The role requires strong communication skills, ability to think on your feet, and a willingness to take ownership of issues. The team is looking for someone who is growth-minded, responsive, and has a strong ownership mentality.
Requirements
- Fluency in English (C1/C2)
- 2–5+ years in customer support, onboarding, or high-touch SaaS roles
- Experience handling escalations and complex customer issues
- Strong conversational ability
- Quick thinking and ability to stay calm in high-pressure situations
- Strong organizational skills and ability to prioritize effectively
Benefits
- Competitive salary
- Meaningful equity
- Full health, dental, vision, 401k, life insurance, and unlimited PTO
- Tools budget, coffee budget, and whatever-you-need-to-be-great budget
