Sales Promoter (営業提案) - Marketing Executive responsible for promoting brand image, sales, concierge services, guest relations, and working with others in a team environment.
Requirements
- Promote awareness of brand image internally and externally
- Use sales techniques that maximize revenue while maintaining existing guest loyalty
- Assist guests for any questions they may have regarding the property
- Understand and be knowledgeable about MVC, Marriott properties, Marriott Bonvoy program, Tokyo Disney Resort, and the Sheraton Grande Tokyo Bay hotel
- Actively listen and respond positively to guest questions, concerns, and requests
- Thank guests with genuine appreciation
- Address guests' service needs in a professional, positive, and timely manner
- Speak to guests and co-workers using clear, appropriate and professional language
- Develop and maintain positive and productive working relationships with other employees and departments
- Comply with quality assurance expectations and standards
- Maintain confidentiality of proprietary materials and information
- Protect the privacy and security of guests and coworkers
- Follow company and department policies and procedures
- Ensure personal appearance is clean, hygienic, professional and in compliance with company policies and procedures