Our team is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience.
Requirements
- Experienced at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
- Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus
- Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
- Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
- Experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
- Experience in identifying ‘next opportunity’ for customers to further enhance the strength and value of the partnership for both parties
- Experience in creative thinking and development of innovative solutions to complex customer challenges
- Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level
- Experience working with at least some of the following: large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners
- English and Spanish language proficiency preferred
Benefits
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and inclusive work environment
