Business Intelligence Analyst

MCG is looking for a Business Intelligence Analyst to drive analytics, process optimization, and insight generation across the Customer Success organization. As a key member of the team, you will lead the design, governance, and reporting of key Customer Success metrics, build and optimize advanced dashboards and analytic models, and partner with senior leadership to connect operational process design with data-driven decision-making.

Requirements

• Bachelor's degree in Business Analytics, Data Science, Statistics, Economics, or related fields
• 5+ years of professional experience in business intelligence, analytics, or data strategy
• Advanced proficiency in SQL and one or more BI visualization tools (Tableau, Looker, Power BI)
• Demonstrated experience in workflow analysis, process documentation, and business process redesign
• Proficiency in CRM reporting and data model design
• Strong analytical, problem-solving, and communication skills
• Proven ability to manage multiple projects and prioritize in a fast-paced environment
• Ability to collaborate across cross-functional teams and drive consensus around process and data changes

Benefits

• Remote work
• Occasional travel for company-sponsored events
• Medical, dental, vision, life, and disability insurance
• 401K retirement plan
• Flexible spending and health savings account
• 15 days of paid time off + additional front-loaded personal days
• 14 company-recognized holidays + paid volunteer days
• LGBTQ+ Health Services
• Pet insurance