Contact Center Representative

Role Overview

MCI is a tech-enabled business services company looking for a Contact Center Representative to handle inbound and outbound calls, assist customers with inquiries, and ensure a positive customer experience. The role is part of a fast-paced environment with opportunities for growth and development.

What You Will Do

Answer incoming calls, respond to customer inquiries, resolve customer issues, document customer interactions, and meet performance metrics.

Why It Might Be a Fit

Ideal candidates are highly motivated, dedicated, and possess excellent verbal and written communication skills, strong problem-solving and multitasking abilities, and proficiency in using computers and CRM systems.

Requirements

• Must be 18 years or older
• High school diploma or equivalent
• Minimum 1 year of experience in a contact center or customer service role
• Excellent verbal and written communication skills
• Strong problem-solving and multitasking abilities
• Proficiency in using computers and CRM systems

Benefits

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code