Desktop Support Technician I

Role Overview

As a Desktop Support Technician I, you will provide basic technical onsite and remote support, including diagnosis of user problems related to specific supported hardware, software, and networking services. You will work as the first point of contact for troubleshooting, technology training, and new technology needs, and facilitate the next level of support personnel for issues you cannot individually resolve.

What You Will Do

Your responsibilities will include problem recognition, research, isolation, resolution, and follow-up for all computers and software within the organization. You will also install and configure new hardware, maintain existing hardware, and track hardware inventory in real-time.

Why It Might Be a Fit

Qualified candidates will be willing to learn new programs, processes, and technology. You should be a positive, driven, and confident individual who will represent the company and its customers professionally at all times.

Requirements

• Desktop Support or IT Help Desk experience
• Proficiency researching and troubleshooting complex problems and errors
• Demonstrated ability with basic networking, and telephony
• Demonstrated ability to research, plan, document, and execute complex tasks/projects
• Excellent written and oral communication skills
• Excellent interpersonal and customer service skills
• Excellent work ethic and dedication

Benefits

• Medical, Dental, and Vision Coverage Options
• Paid Time-Off
• Regular Raises
• Work-at-Home Opportunities
• Advancement Opportunity
• Fun, Engaging Work Environment
• Casual Dress Code
• Cash and Prize Contests