Toll Collection Agent

Role Overview

MCI is a tech-enabled business services company with a strong call center footprint. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across various industries. We are looking for agents to support walk-up customer inquiries, new account setup, and MOV pass tag issuance at Parkersburg Memorial Bridge facilities.

What You Will Do

Assist customers with new account setup, questions, and concerns. Process payments utilizing the toll operations back-office systems. Manage in-person customer related inquiries regarding toll activities, complaints, etc.

Why It Might Be a Fit

Ideal candidates are highly motivated, energetic, and dedicated. We provide world-class training, and our team members enjoy a variety of benefits and incentives, including paid time off, health benefits, retirement savings, and career growth opportunities.

Requirements

• Must be 18 years of age or older
• High school diploma or equivalent
• Experience with data-entry utilizing a computer
• The ability to read and speak English fluently
• Excellent organizational, written, and oral communication skills
• Ability to work shifts that will likely include weekends
• Cash handling experience on a computerized system
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem solving and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Benefits

• Paid Time Off
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code