Field Support Engineer (On Site)

The Field Support Engineer will provide service and maintenance needs for customers, diagnosing and resolving problems, improving efficiency, mitigating risk, providing technical assistance, and enhancing client relations.

Requirements

• Support resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues
• Support and document the initiation, execution, and closing activities for a program/project
• Ensure performance metrics are met or exceeded
• Develop and maintain program support artifacts throughout the lifecycle of the initiative
• Ensure constant and proactive communication with customers, team members, and subcontractors to actively mitigate any issues or concerns
• Simulates and recreates user issues to resolve operational difficulties
• Recommends system modifications, if required, to reduce user problems
• Promote and encourage a “one-team” attitude at all levels internally and externally
• Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
• Provide Level-2/3 support and troubleshooting to resolve issues
• Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations
• Prepare, schedule, coordinate, and complete project assignments

Benefits

• Health, Dental, Vision, and Prescription insurance
• Short-term and long-term disability benefits
• 401K
• Flexible Spending Accounts
• Company provided Life Insurance
• Paid Vacation, Sick Leave and Holidays