Implementation Project Coordinator

Role Overview

We're looking for a methodical and customer-focused Implementation Project Coordinator to join our Customer Implementation team. Reporting to the Team Lead, Customer Implementation, you'll be guiding healthcare and senior living customers through complex implementation projects, ensuring a seamless onboarding experience and setting them up for long-term success with MealSuite's technology.

What You Will Do

Own the project, develop customized plans to meet customer needs, ensure customers receive superior service, be the point of contact, collaborate cross-functionally, and run complex project backup.

Why It Might Be a Fit

1+ years of hands-on experience in customer implementations within a SaaS environment, familiarity with highly complex software implementations, extreme attention to detail and multitasking capabilities, astute communication skills, ability to thrive in a collaborative, fast-moving environment, and willingness to travel occasionally.

Requirements

• 1+ years of hands-on experience in customer implementations within a SaaS environment
• Familiarity with highly complex software implementations, externally facing multi-faceted projects, or equivalent
• Experience implementing POS systems preferred
• PMP or CAPM considered an asset
• Extreme attention to detail and multitasking capabilities
• Astute communication skills (both written and verbal)
• Ability to thrive in a collaborative, fast-moving environment
• Willingness to travel occasionally

Benefits

• Unlimited paid time off
• Retirement savings support
• Health benefits
• Hybrid flexibility
• Work-life balance
• Participation in our equity program
• Opportunities for career development and advancement
• Purposeful work with a positive community impact