Client Success Manager

Role Overview

The Client Success Manager will be responsible for delivering outstanding client support and being the voice of the customer to internal stakeholders. They will communicate with clients to address inquiries, candidate updates, data analysis, reporting, and overall operations support. The role involves interdepartmental coordination, completion of client reports, managing meetings, document collection, and other client support requirements.

What You Will Do

Deliver outstanding client support, provide excellent client support, manage and instill confidence in key client partnerships, support collection of required documentation, show proficiency in ATS for reporting and analytics, generate monthly client reports, troubleshoot client issues, and assist with quality assurance.

Why It Might Be a Fit

This position offers great growth opportunities to manage larger accounts or career path advancement in Sales, Business Development, or Operations based on performance and/or experience.

Requirements

• 2+ years of combined experience of managing client relationships, customer service, or related experience
• Bachelor's degree in business, marketing, or other related discipline
• Excellent interpersonal and communication skills
• Excellent time management skills; organized and able to prioritize
• Motivated to take on additional workload volume and take on larger accounts with performance/experience
• Ability to work independently and self-motivate
• Ability to multitask, work in a fast-paced environment
• Working knowledge of applicant tracking software programs
• Excellent Proficiency in Excel, Power point, Word, and Google workspace

Benefits

• Great growth opportunities
• Career path advancement in Sales, Business Development, or Operations