Referral Management Specialist I – Charleston

Referral Management Specialist I serves as the initial point of contact for individuals and referring physicians seeking access and referral information for medical care at MUSC, facilitating the referral process and scheduling appointments in a call center environment.

Requirements

• Bachelor’s degree from an accredited college or university
• High school diploma or equivalent (GED) and at least two (2) years of experience in a medical office, call center, or customer service environment
• Ability to prioritize and manage multiple tasks in a dynamic, high-volume setting
• Strong computer proficiency, including Windows, Excel, and web navigation
• Excellent verbal and written communication skills
• Strong problem-solving and customer service abilities
• Self-directed with the ability to collaborate across teams
• Typing speed of 35 cwpm required