Customer Service Representative

Role Overview

We are looking for a team-oriented and engaged individual to support our customer service in Bochum. The role involves responding to customer inquiries, managing customer service tickets, and collaborating with other departments to solve complex customer problems.

What You Will Do

Respond to customer inquiries by phone and email, provide information about products and services, and document customer interactions.

Why It Might Be a Fit

The ideal candidate is fluent in French and German, has professional experience in customer service, and possesses strong communication and interpersonal skills.

Requirements

• Fluent in French and German
• Professional experience in customer service or a related field
• Strong communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively
• Excellent problem-solving skills and attention to detail
• Knowledge of customer service software and tools
• Ability to work independently and in a team

Benefits

• Secure job in an internationally growing company
• Interesting and varied activity in a nice team
• Very good public transportation accessibility
• Company tickets at reduced conditions
• Flexible working hours
• Possibility to work from home
• Modern office with air conditioning
• Company training
• Company events
• Free drinks
• Free parking
• Employee discounts