Join MedSpeed and help deliver health! We’re a healthcare logistics company partnering with organizations nationwide to transport vital medical supplies and specimens. At MedSpeed, teamwork, integrity, and growth drive everything we do. If you’re passionate, driven, and ready to make a real impact, we want to hear from you. Today, we have a nationwide presence with locations across the U.S., yet we’ve never lost the entrepreneurial spirit and close-knit culture that defined us from day one.
Requirements
- Own the end-to-end product vision, strategy, and roadmap for the Customer Portal across web and mobile platforms.
- Translate customer needs, business goals, and market insights into a clear, prioritized backlog with well-defined requirements, user stories, and acceptance criteria.
- Lead discovery work: customer interviews, usability sessions, competitive research, and deep analysis of product dashboards and error/observability data (e.g., Sentry) to surface friction points, generate ideas, and validate problems and solutions before committing engineering effort.
- Partner with your designer to shape intuitive, accessible experiences that work consistently across Flutter web and mobile clients.
- Work daily with your engineering team to scope work, make trade-offs, unblock decisions, and ensure quality delivery. Run sprint planning, backlog grooming, and roadmap reviews.
- Define and track success metrics (adoption, engagement, retention, NPS, support deflection, time-to-value) and use them to guide what we build next.
- Collaborate with customer success, support, and sales to surface customer pain points, communicate roadmap changes, and enable go-to-market for new features.
- Manage stakeholder expectations across the business — communicate clearly about what's coming, what's slipping, and why.
- Help shape team growth as we scale from ~7 to ~13 people, including input on hiring, onboarding, and squad structure.
Benefits
- Medical, dental, and vision coverage
- Flexible spending accounts
- Paid time off to recharge
- 401(k) to help you plan for the future
