Service Desk Engineer

Service Desk Engineer position in Doha, Qatar, providing first level IT support with a customer oriented mindset and strong problem-solving abilities.

Requirements

• Bachelor's degree in computer science, Information Systems, Engineering, or equivalent.
• 2-3 years of experience providing first level IT support remotely over the phone and remote tools in a service desk environment.
• Strong problem-solving abilities to diagnose and resolve customer issues.
• Excellent written and verbal communication skills, with a keen focus on effective customer service.
• Customer oriented mindset, meticulous attention to detail, along with empathy and patience, to consistently deliver high-quality support to clients.
• Hands-on experience with Microsoft Operating Systems and the Office suite.
• Mandatory expertise in Microsoft Active Directory, Exchange, Azure, and O365 administration.
• Knowledge of IT Service Management principles.
• Knowledge of fundamental IT security principles.
• Experience with ITSM tools, preferably HP/Microfocus Service Manager, is an asset.
• Proficiency in Microsoft Active Directory, Exchange, and O365.
• Preferred: Industry certifications such as MCITP, MCTS, Microsoft 365, Microsoft Azure Fundamentals, CCNA, and CCNP, supported by practical hands-on experience.
• Preferred: Familiarity with various network systems, including CISCO IPT, VPN services, and basic first-level network troubleshooting skills.
• Preferred: ITIL V4 Foundation certification.
• Preferred: Experience or knowledge of SCCM, Intune, BitLocker, and endpoint security is highly recommended.