Customer Care Representative

Role Overview

The Customer Care Representative will respond to customer inquiries via telephone, email, SMS, and chat to provide problem resolution in accordance with the organization's service standards.

What You Will Do

Handle routine calls, address service needs and complaints, and direct inquiries to technical/service areas when necessary.

Why It Might Be a Fit

Must be willing to work in a Pure Voice (Phone) or Blended (Phone, Email, and Chat) support environment based on business needs, and willing to work onsite at Vertis North, Quezon City.

Requirements

• High School Diploma or Equivalent
• At least 6 months of experience in a customer support role within a contact center or BPO environment
• Strong English communication skills - both verbal and written
• Excellent customer service skills, with the ability to remain professional and composed under pressure