Customer Service Specialist

Role Overview

The Customer Service Team ensures the highest quality and timeliness in cooperation with customers. The team processes documentation, cooperates with external suppliers, and handles customer complaints and notifications.

What You Will Do

Process customer address and bank account data, perform telephone and email contact with Acquirers, participate in POS terminal feature launches, handle customer complaints, cooperate with external suppliers, and optimize customer service processes.

Why It Might Be a Fit

The role requires communicative English knowledge, MS Office skills, and experience in customer service work. The company offers a long-term cooperation perspective, induction training, employee training, and benefits such as private medical care, Multisport card, and free online learning.

Requirements

• communicative knowledge of English (minimum B2)
• good knowledge of the MS Office package
• active and polite approach to customers
• independence and good organization of work
• ability to work in a team, communicativeness
• engagement and responsibility for assigned tasks
• experience in customer service work

Benefits

• employment based on an employment contract with a long-term cooperation perspective
• induction training
• training for employees
• private medical care Luxmed
• Multisport card
• group life insurance
• free online learning of English and German
• psychological, financial, and legal counseling
• fresh fruits every Wednesday
• delicious coffee from Praska Palarni every day