Customer Success Manager

Role Overview

The Customer Success Manager generates revenue, retains existing merchant accounts, and maintains excellent customer relationships by establishing relationships and providing high-quality customer service to small and medium-sized businesses.

What You Will Do

Key responsibilities include generating revenue, identifying sales opportunities, increasing cross-selling, making sales and upgrades, re-evaluating merchant rates, promoting and selling additional services, customer retention, account maintenance, customer service, and problem resolution.

Why It Might Be a Fit

The ideal candidate will have post-secondary education, 1-2 years of experience in sales and/or account management, strong sales and negotiation skills, solid communication and interpersonal skills, and the ability to identify merchant needs and problems.

Requirements

• Post-secondary education
• 1-2 years of experience in sales and/or account management
• Strong sales and negotiation skills
• Solid communication and interpersonal skills
• Ability to identify merchant needs and problems

Benefits

• Health insurance
• Short- and long-term disability insurance
• Life insurance
• Retirement savings programs
• Employee stock purchase program
• Employee assistance program
• Flexible hours
• Tuition reimbursement program
• Corporate discounts for fitness center
• Volunteer opportunities