Strategic Analyst

Role Overview

Compiles staffing level requirement forecasting and workplace scheduling in call-center environments. Prepares reports to determine call volume, calling patterns, service trends, and staff productivity.

What You Will Do

Administers the call center incoming call phone system, maintains user records, monitors call volumes and statistics, and analyzes call center data to identify work flow anomalies and establish call volume trends.

Why It Might Be a Fit

We are looking for a skilled specialist with experience in call center resource management, statistics, and the use of Management Information Technology.

Requirements

• High School Diploma or Equivalent
• Typically Minimum 4 Years Relevant Exp
• Experience in the use of Management Information Technology

Benefits

• Equal opportunity employer