Methods Business and Digital Technology Limited is a £100M+ IT Services Consultancy seeking a Service Desk Analyst to achieve resolution of problems throughout the information system lifecycle.
Requirements
- Timely answering of support queries from multiple channels
- Promptly escalating issues to the relevant party to ensure progression
- Communicate relevant updates in daily ‘stand ups’ and as requested
- Share knowledge with team members
- Provide consistent high-quality support to internal and external customers
- Maintain awareness of all relevant Service Level Agreements
- Deliver a high standard of customer service for all support queries
- Maintain accurate records of customer interactions
- Undertake server patching in line with agreed processes
- Respond in a timely manner to proactive monitoring alerts
- Carry out daily checks on customer environments
- Contribute to knowledge bases, writing/reviewing technical knowledge articles
- Attend weekly meetings with customer technical staff
- Visit customer sites when required
- Any other duties as and when required commensurate with organisational position
Benefits
- Development access to LinkedIn Learning, a management development programme and training
- Wellness 24/7 Confidential employee assistance programme
- Social – Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes
- Time off 25 days a year
- Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
- Life Assurance of 4 times base salary
- Private Medical Insurance which is non-contributory (spouse and dependants included)
- Worldwide Travel Insurance which is non-contributory (spouse and dependants included)
