Methods is a £100M+ IT Services Consultancy who has partnered with central government departments and agencies to transform the public sector in the UK. As a Service Desk Analyst, you will resolve problems throughout the information system lifecycle, provide consistent high-quality support to internal and external customers, and maintain accurate records of customer interactions.
Requirements
- Strong analytical and problem-solving skills, with the ability to identify root causes in complex scenarios.
- Excellent communication skills via various channels.
- Ability to clearly communicate technical information to a non-technical audience.
- Learn quickly and keep up to date with the latest technology advancements.
- Work under own initiative, while demonstrating effective teamwork.
- Deliver high quality work within the expected timescale to meet customer service level expectations.
- Have a broad knowledge of server and desktop operating systems, networks and office systems, plus Microsoft cloud offerings.
- A proven focus and ability to deliver effective customer service, achieving high levels of customer satisfaction through professional attitudes and consideration towards the customer’s own knowledge.
Benefits
- Development access to LinkedIn Learning
- Management development programme
- Training
- Wellness 24/7 Confidential employee assistance programme
- Social – Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month
- Commitment to charitable causes
- Time off 25 days a year
- Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
- Life Assurance of 4 times base salary
- Private Medical Insurance which is non-contributory (spouse and dependants included)
- Worldwide Travel Insurance which is non-contributory (spouse and dependants included)
