Senior Operations Manager

Role Overview

The Senior Operations Manager manages the operation through effective leadership, developing client relationships and superior customer service, human resource management and budget management. They lead an effective operation by ensuring all employees perform their job functions to the SP+ standards of operational excellence.

What You Will Do

Deliver premier customer service to clients, hire and train frontline employees, maximize profitability through revenue development, facility marketing, cash control procedures and expense reviews, and manage the operation's budget.

Why It Might Be a Fit

If you thrive in an environment where you will be challenged with a broad range of simultaneous duties, this might just be the right opportunity for you!

Requirements

• Bachelor’s degree in a related field preferred or equivalent combination of education and experience
• Prior experience to lead, manage and motivate team members
• Strong customer service skills and focus
• Excellent verbal and written communication skills
• Ability to multi-task or work independently
• Ability to react and problem solve quickly
• Ability to understand and communicate company policies and procedures
• Proficient with Microsoft Word and Excel or Google Documents or Spreadsheets
• Ability to learn internal computer programs
• Prior experience developing budgets and P&L review a plus
• Parking management experience preferred but not required
• License Requirement: Must possess a valid state-issued driver’s license with a current address and acceptable driving record

Benefits

• equal opportunity employer
• commitment to recruit, hire, train, and promote without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law