Technical Support Engineer

The Technical Support Engineer provides technical support to customers via phone, email, chat, and remote assistance tools, addressing technical issues in a timely and efficient manner and maintaining strong relationships with partners and end users.

Requirements

• Previous experience in a technical support role, preferably supporting enterprise software or virtualization technologies.
• Strong understanding of virtualization concepts and technologies, particularly VMware products.
• Hands on experience on VMware vSphere.
• Excellent troubleshooting and problem-solving skills.
• Effective communication skills, both written and verbal.
• Ability to work independently and/or as part of a team in a fast-paced environment.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship