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Job description
Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns, Calmly attempt to resolve and de-escalate any issues, Escalate interactions when necessary and appropriate, Respond to requests for assistance and/or possible processing payments, Track all call related information for auditing and reporting purposes, Provide feedback on call issues, Upsell if required.
Company
Nonprofit • Corporate Services
MSCCN is a 501(c)(3) nonprofit dedicated to connecting military families—spouses, caregivers of war‑wounded, widows, and National Guard or Reserve members—to meaningful employment opportunities. The organization offers a comprehensive suite of no‑cost services, including one‑on‑one job placement assistance, live on‑demand employment training, resume development, job‑prep lessons, and career coaching. By focusing on the unique challenges faced by military personnel and their families, MSCCN tailors its support to ensure candidates are equipped with the skills and confidence needed to succeed in the civilian workforce. Its distinctive value lies in providing fully funded, personalized career resources that empower military families to achieve long‑term economic stability and professional fulfillment.