Principal Genesys Cloud PS Consultant

We are looking for a Principal Genesys Cloud Professional Services Consultant to drive the delivery of innovative, enterprise-grade contact center solutions, leading the design and implementation of advanced multi-channel customer experience platforms using deep expertise in Genesys Cloud and modern contact center technologies.

Requirements

• 5+ years of hands-on experience supporting and optimizing large, multi-site, complex contact center environments
• Experience in designing, implementing, and supporting Genesys Cloud solutions in enterprise settings
• Proven expertise in building routing strategies and IVR workflows using Genesys Architect
• Experience with CRM integration (e.g., Salesforce, MS Dynamics) with the Genesys Cloud environment
• Strong background in infrastructure planning, solution design, deployment, and lifecycle management to ensure high availability and performance
• Solid understanding of business processes and their alignment with customer experience technologies
• Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBC), and load balancing approaches

Benefits

• Competitive Pay and Benefits
• Work From Anywhere Culture
• Growth Mindset
• Global Impact
• Welcoming Multicultural Environment
• Social Sustainability Values