Senior PS Consultant

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. We are looking for a Senior PS Consultant to join our team and deliver end-to-end Customer Experience (CX) solutions to clients.

Requirements

• 5+ years of experience with enterprise contact center platforms
• Hands-on experience with Talkdesk (implementation, configuration, development)
• Expertise in Talkdesk Studio (IVR flows, routing, automation)
• Proven skills in Genesys Cloud CX, including development, implementation, and support
• Experience with integrations (APIs, CRM systems such as Salesforce, Zendesk, etc.)
• Hands-on experience in CCaaS migration projects, including transitions to Talkdesk
• Solid understanding of SIP/VoIP, SBCs, and call routing principles
• Strong analytical and problem-solving skills

Benefits

• Comprehensive compensation and benefits package
• Health insurance
• Relocation program
• Range of professional development opportunities
• Inclusive and supportive work environment
• Regular team-building company social events
• Social Sustainability Values