Service Delivery Manager

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation.

Requirements

• 2 years of experience in IT services, service delivery, project coordination, customer support, or similar roles.
• Experience with ITIL frameworks, Genesys Cloud or other call-center solutions, Jira, and SNOW is an advantage.
• Knowledge of project delivery methodologies is considered a plus.
• Strong organizational skills and ability to coordinate multiple activities.
• Good written and verbal communication skills.
• Analytical mindset and attention to detail.
• Readiness to work in PST hrs, flexible in schedule, readiness for weekend shifts
• Interest in cloud technologies, CX platforms, and service operations.

Benefits

• Competitive Pay and Benefits
• Work From Anywhere Culture
• Growth Mindset
• Global Impact
• Welcoming Multicultural Environment
• Social Sustainability Values