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Job description
The Level II Service Desk position is responsible for the configuration, troubleshooting, and monitoring of enterprise computing. This candidate will work to find resolutions, collaborate with team members, and provide exemplary customer service.
Assist over the phones with tickets and general support, install and configure hardware and software, respond to tickets in accordance with SLA guidelines, and provide onsite and remote support to end users.
Must be technically capable and a self-starter with strong organizational and customer service skills. May be required to travel to client sites, work weekends or after hours and work mandatory overtime when necessary.
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