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Job description
We are seeking an experienced Technical Support Expert to join our Support team. This is a unique opportunity to be part of a growing team where you can take ownership and truly make an impact. In this role, you will drive customer satisfaction by efficiently resolving complex support issues, enhancing knowledge resources, and advocating for customer needs across our technical teams.
Handle Level 2 Support: Manage complex customer issues on Intercom, including latences, errors (API issues), Fine tuning/batch jobs/features; Ticket Escalation: Escalate technical, financial, or solution-specific issues to the relevant teams (Engineering, Finance, Solution); Knowledge Base Management: Build and update FAQs and knowledge resources to empower customer self-service; Customer Communication: Provide clear, friendly, and proactive responses; follow up as needed; Process Optimization: Work with bot and human support to streamline responses and reduce ticket volume; Customer Focus: Maintain a customer-centric approach, ensuring a positive and efficient experience, especially for mid-tier paying users.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation.
Company
Tech, Software & IT Services
Mistral AI is a cutting-edge artificial intelligence company focused on democratizing advanced AI technologies. The firm develops and deploys powerful language models and tools that enable developers, researchers, and businesses to build and benefit from AI at scale. By prioritizing accessibility and user empowerment, Mistral AI distinguishes itself as a leader in making AI a ubiquitous, hands-on resource for the next generation of innovation. The company's culture is built around collaboration, rapid iteration, and a commitment to open, responsible AI development.
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