Join the Mitsubishi Motors North America (MMNA) Team! At Mitsubishi Motors NA, we are driving innovation, quality, and excellence in the automotive industry. Our commitment to delivering cutting-edge vehicles goes hand in hand with our dedication to fostering a dynamic and inclusive work environment.
Requirements
- 3+ years of experience in CRM, lifecycle marketing, social media community management, or customer engagement roles
- Hands-on experience assisting with social media channels, including community engagement, response management, and escalation handling
- Familiarity with CRM platforms and email marketing tools (e.g., lifecycle communications, newsletters, segmentation, and campaign QA)
- Strong writing and communication skills with the ability to adapt tone for both owned communications and real-time social engagement
- Experience monitoring social sentiment, identifying trends, and translating Voice-of-Customer insights into actionable recommendations
- Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy, consistency, and attention to detail
- Demonstrated ability to collaborate cross-functionally with Marketing, CX, Brand, and Customer Care teams
- Experience identifying or working with user-generated content (UGC) and supporting content amplification or advocacy programs
- Strong judgment in customer interaction and escalation management, with a focus on brand reputation and customer experience
- Comfortable using data and performance metrics (e.g., engagement, open rates, response SLAs, sentiment) to guide decisions and improve outcomes
Benefits
- Comprehensive healthcare coverage, including medical, dental, and vision plans
- 401(k) with company match and annual contributions based on years of service
- Mitsubishi Lease Program
- Full range of medical, financial, and other perks and benefits
- Up to 30 days of paid time off, including holidays, vacation, and other leave options
- Hybrid Working Environment
- Thrive in an Open Environment
