Mohawk Industries is seeking a Technical Services Coordinator to ensure effective and efficient coordination between the Company and its customers with a high level of service and support.
Requirements
- Take calls from customers and Account Executives on product specifications, warranties, installation, preparation, regulatory requirements, etc.
- Compose and maintain internal and external correspondence and other documents to include topical Technical Data Sheets.
- Partner with salesforce to solve problems and secure projects.
- Seek assistance from other departments including Product Management, Manufacturing, Marketing, and Quality Control to better support our salesforce and customers.
- Support the Claims team when product technical expertise is needed.
- Interface daily with both internal and external customers.
- Handle technical inquiries, provide guidance, and develop alternate solutions to problems presented
- Take overflow calls from Consumer Affairs.
- Actively participate in group activities and collaborate with team.
- Performs other duties as needed.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
