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Job description
The Customer Support Specialist provides basic user support to improve the experience of customers and/or end-users of their assigned product. They build and maintain respectful and collaborative relationships with clients through responsiveness, expertise, and awesome customer service.
Troubleshoot and resolve client reported issues, train clients on how to best use a highly configurable platform, provide reporting to clients on the status of support cases, and work with the Product Development team to address bugs and advance the product.
We are looking for the best of the best product support professionals who have demonstrated success in customer service and technical support and possess the skills to excel in our dynamic environment.
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Company
Manufacturing • Consumer Goods
Momentive is a global leader in high‑performance silicone and specialty chemicals, delivering solutions that enhance quality of life and support sustainable development. The company’s portfolio includes advanced silicones, sealants, adhesives, and other specialty chemicals engineered through continuous, around‑the‑clock research and development. By combining cutting‑edge technology with a worldwide marketing presence, Momentive consistently introduces innovations that accelerate customer growth and improve everyday products. Its commitment to sustainability and relentless pursuit of progress distinguishes it as a trusted partner for industries ranging from construction to consumer goods.