Customer Success Lead

MoneyHash is building the future of API-based payment infrastructure. We're a fast-growing early-stage startup, and we know that building the right team is crucial to realizing our potential.

Requirements

• 5+ years in customer success, account management, or related role with at least 2 years in leadership capacity
• Experience with B2B SaaS or fintech companies, preferably in payments, financial services, or merchant-facing platforms
• Deeply understand payment processing, payment orchestration, and provider networks
• Proven track record of building and scaling customer success processes and teams
• Strong analytical skills with experience using data to drive customer outcomes and team performance