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Job description
As a Support Analyst at MRI Software, you will provide application support for our SaaS platforms, assisting clients across system configuration, data integrity, and business workflows. This role is suited to someone who can work independently, take ownership of issues end-to-end, and deliver a high standard of client-facing support.
Provide support across multiple inbound channels, troubleshoot issues, manage and prioritize support tickets, communicate clearly with clients, and collaborate with internal teams.
Ownership of support cases, strong troubleshooting capability, clear communication, ability to resolve most issues independently, and consistent delivery against SLAs and customer satisfaction expectations.
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Real Estate • Tech, Software & IT Services
MRI Software delivers data-driven real estate solutions that empower property owners, managers, and investors to optimize operations and enhance community living. The company’s flagship offerings include integrated property management platforms for multifamily and commercial assets, investment-management tools, and advanced analytics that turn market data into actionable insights. By blending cutting-edge proptech with deep industry expertise, MRI helps clients reduce costs, improve tenant experience, and drive long-term value. A culture of innovation, collaboration, and continuous learning attracts talent eager to shape the future of real-estate technology.