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Job description
The Operations Analyst serves as a senior analytical partner responsible for identifying customer churn risk, developing predictive insights, and delivering high-visibility reporting that informs strategic decision-making. This role blends advanced data analysis, operational performance monitoring, and executive-ready storytelling to drive retention, operational efficiency, and customer experience improvements.
Analyze customer data to provide ongoing reporting related to churn trends, at-risk accounts, product utilization, retention performance, and customer health indicators. Create and maintain executive-level dashboards, scorecards, and operational reports that provide visibility into key business metrics and risk patterns.
Strong experience with churn reporting, customer risk analysis, retention metrics, and operational performance reporting. Ability to synthesize complex information into concise executive summaries and recommendations. Strong attention to detail with exceptional organizational and analytical skills.
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Company
Real Estate • Tech, Software & IT Services
MRI Software delivers data-driven real estate solutions that empower property owners, managers, and investors to optimize operations and enhance community living. The company’s flagship offerings include integrated property management platforms for multifamily and commercial assets, investment-management tools, and advanced analytics that turn market data into actionable insights. By blending cutting-edge proptech with deep industry expertise, MRI helps clients reduce costs, improve tenant experience, and drive long-term value. A culture of innovation, collaboration, and continuous learning attracts talent eager to shape the future of real-estate technology.