Software Support Analyst

Role Overview

We are seeking a Software Support Analyst to join our team in Cape Town. The role involves resolving customer software queries, analysing software issues, and engaging with clients via email and telephone. The ideal candidate will have 2-3 years' experience in application support and be eager to work in a corporate software company.

What You Will Do

As a Software Support Analyst, you will provide software support to a range of MRI software solutions, analyse complex software issues, and engage with our client base to deliver a consistent, professional experience.

Why It Might Be a Fit

This role is ideal for individuals who are eager to get experience within a corporate software company and have a strong work ethic, ability to multi-task, and excellent problem-solving skills.

Requirements

• A minimum of 2 years' experience in the application software support industry
• Must be fluent in English
• Understanding of SQL would be beneficial but not essential
• Solving application support issues from customers and prioritising tickets
• Updating user guides and software support knowledge base
• Strong work ethic
• Ability to multi-task and work under pressure to a high standard
• A friendly, collaborative attitude and a strong ability to work as a team player
• Excellent problem-solving skills with a logical approach
• Excellent telephone manners
• Strong communication skills with the ability to confidently articulate technical concepts
• Good organisation and time management skills
• Fast learner who can adapt to new technologies and business needs

Benefits

• Medical Aid Scheme
• Personal Pension plan
• Parental Leave benefit
• 25 days of annual leave plus public Holidays
• 16 hours of 'Flex Time Off'
• Tuition Reimbursement Schemes
• Flexible working from anywhere in the world for two weeks out of the year