Software Support Analyst

Role Overview

MRI Software is seeking a Software Support Analyst to join our team in Cape Town, South Africa. The successful candidate will be responsible for resolving customer queries and analysing software issues to recommend solutions.

What You Will Do

Responsibilities include developing a deep understanding of the Qube PM product suite, tracking and managing client issues, advising clients on industry best practices, and recreating and testing client-reported issues.

Why It Might Be a Fit

The successful candidate will need to have strong analytical and problem-solving abilities, excellent written and verbal communication skills, and experience in software testing and troubleshooting.

Requirements

• 2–3 years of proven experience in a client facing role
• Background in application support, familiarity with the property or software industry is advantageous
• Strong computer skills with proficiency in Microsoft Office Suite
• Excellent written and verbal communication skills
• Experience in software testing and troubleshooting
• Strong analytical and problem-solving abilities
• Effective interpersonal skills with patience and professionalism
• Ability to multi-task and perform well under pressure
• Strong time management and organizational skills
• Professional image and demeanor
• Fluency in English (written and spoken)

Benefits

• Monthly prize draws based on client feedback
• Support-centric giveaways as recognition of hard work
• Office breakfasts
• Quarterly lunches
• Virtual social events
• Medical Aid Scheme
• Personal Pension plan
• Parental Leave benefit
• 25 days of annual leave plus public Holidays
• 16 hours of 'Flex Time Off'
• Tuition Reimbursement Schemes
• Flexible working from anywhere in the world for two weeks out of the year