Support Analyst

Role Overview

Support Analyst role involves responding to customer inquiries, troubleshooting issues, and resolving concerns in a professional and timely manner. The role requires strong communication skills, problem-solving abilities, and attention to detail. The Support Analyst will work in a team-oriented environment and be responsible for maintaining customer data and escalating complex issues to appropriate teams.

What You Will Do

Responsibilities may include responding to customer inquiries via email, chat, phone, or ticketing systems, providing accurate information, troubleshooting issues, and resolving concerns efficiently. The Support Analyst will also document customer interactions, actions taken, and resolutions within internal systems.

Why It Might Be a Fit

You may be suitable for this role if you have prior experience in customer service, helpdesk, or support roles, strong verbal and written communication skills, excellent problem-solving and analytical abilities, high attention to detail, and strong organizational skills.

Requirements

• Prior experience in customer service, helpdesk, or support roles
• Strong verbal and written communication skills
• Excellent problem-solving and analytical abilities
• High attention to detail and strong organizational skills
• Ability to manage multiple tasks and prioritize effectively
• Comfortable using technology, support tools, and learning new systems
• Team-oriented with a positive and professional attitude

Benefits

• Career growth opportunities in a diverse and supportive work environment
• Competitive Salary Package
• Prime office location in Ortigas
• Hybrid Working Arrangement (2 days WFH)
• HMO coverage with free dependent upon hire
• Free 24/7 access to our office gyms
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Additional benefits