
Job description
The Field Service Technician is a team member assigned to a specific region to work to resolve, identify, and provide best in class technical service support of various outdoor power equipment products. The region covered by this role includes Montana, Wyoming, Idaho, Utah, Colorado and New Mexico. In addition, the Field Service Technician will provide training and support to dealers in their specified territory.
Handle dealer and customer technical support calls, e-mails, letters, etc. or on-site for specified territory. Assist dealers and end users with machine troubleshooting and diagnosis. Provide in-field on site support assistance to dealers – when applicable.
Must possess excellent communication skills (written, verbal, and presentation). Must be detailed-orientated, organized, and able to multitask on various projects. Ability to troubleshoot hydraulic, electrical systems and repair as needed.
Company
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Manufacturing
Metalcraft of Mayville Inc. (MOM) is a leading metal fabricator and manufacturer headquartered in Mayville, Wisconsin, offering a comprehensive range of services including metal fabrication, machining, robotic welding, engineering, and more. With four divisions and seven facilities across southern Wisconsin, MOM is ISO 9001:2015 registered and NADCAP certified, providing high-quality products to large OEMs and other customers. The company's expertise in heavy metal manufacturing, automation, and truck assembly positions it as a distinctive player in the industry.