Technical / Field Service Technician

Role Overview

The Field Service Technician is a team member assigned to a specific region to work to resolve, identify, and provide best in class technical service support of various outdoor power equipment products. The region covered by this role includes Montana, Wyoming, Idaho, Utah, Colorado and New Mexico. In addition, the Field Service Technician will provide training and support to dealers in their specified territory.

What You Will Do

Handle dealer and customer technical support calls, e-mails, letters, etc. or on-site for specified territory. Assist dealers and end users with machine troubleshooting and diagnosis. Provide in-field on site support assistance to dealers – when applicable.

Why It Might Be a Fit

Must possess excellent communication skills (written, verbal, and presentation). Must be detailed-orientated, organized, and able to multitask on various projects. Ability to troubleshoot hydraulic, electrical systems and repair as needed.

Requirements

• Associated degree in Technical service or equivalent combination of education and experience in related field
• A minimum of 2-3 years of related experience
• Advanced hydraulic and electrical knowledge including the ability to read and interpret schematics
• High School Diploma