Helpdesk Support Specialist
MunchkinLos Angeles, California, United States
Posted April 15, 2026
Full Time
About the Company
We are a consumer product company that creates innovative gear and products for children, mothers, and caregivers.
Job Description
We are seeking a Helpdesk Support Specialist to provide technical support for our IT infrastructure, diagnose issues, and ensure customer service is timely and accurate. The successful candidate will have strong customer service skills, technical expertise, and ability to work in a fast-paced environment.
Requirements
- Four-year college degree in Computer Science and/or MCTS/A+ or equivalent certification
- Minimum 4 years of experience in client support
- Strong Desktop support skills including support for PC and MAC computers
- Expert in PC and handheld operating systems hardware and software
- Microsoft Office365 experience
- Active Directory – Users and Computers experience
- Strong Customer Service Support skills with C-level executives
- Ability to install, upgrade, and troubleshoot PC and Mac hardware
- Knowledge of Helpdesk tools for tracking issues and resolution
- Ability to use online resources including KB articles and forums for troubleshooting
- Understanding of ticketing system
- Willingness and commitment to learning new technologies
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
