Temporary Mac Technical Support Specialist role at WHY Brands Inc., supporting IT infrastructure with emphasis on Mac computers and Apple devices. The role involves providing expert user support, deskside and remote support, and troubleshooting technical issues. The ideal candidate has Apple Certification, a college degree, and 5+ years of experience as an Apple specialist desktop support role. The role is scheduled Monday through Friday and follows an Alternative Workweek Schedule.
Requirements
- Apple Certification - ACMT or similar
- Four-year college degree in Computer Science and/or MCTS/A+ or equivalent certification
- 5+ years of experience as an Apple specialist desktop support role supporting iOS devices
- 5+ years in supporting Mac computers in a networked environment
- 3+ years of Microsoft/Office 365 and above and Microsoft Azure/Active Directory experience
- Knowledge of Windows Server 2012/2016 OS interoperability with Mac computers
- Expert Desktop support skills with emphasis in MAC OS X operating systems
- Deep knowledge of macOS, iOS, Apple hardware, and associated software applications
- Proven experience with Apple enterprise technologies, such as Apple Business Manager and mobile device management (MDM) solutions
- Strong understanding of TCP/IP and troubleshooting internet connectivity
- Understanding of DNS services
- Ability to install, upgrade, and troubleshoot Mac hardware
- Knowledge of Helpdesk tools for tracking issues and resolution
- Proficient knowledge of Microsoft Office 365 products
- Exceptional troubleshooting skills, with a demonstrated ability to diagnose and resolve complex hardware and software issues
- Strong Customer Service Support skills with various levels of business users
- Ability to work in dynamic, fast-paced environment
- Strong collaboration skills to work in a team environment
- Possess the ability to interact with employees at all levels of the organization
- Excellent oral and written communication skills
- Attention to detail and organizational skills
- Sets high personal standards of performance
- Able to work with minimal supervision
- Flexible, willing, and able to do many different tasks
- Able to work flexible hours and be available for on-call support, including occasional weekends and overtime
- Willing to occasionally travel overnight for work and/or training
- Able to lift 50 lbs.
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
