NYC - Guest Experience Associate

The Guest Experience Team operates the amusements and attractions, assists with crowd management and provides enthusiastic customer service across the entire museum. Guest Experience Associates work closely with other departments’ staff to create an unforgettable experience for all museum visitors.

Requirements

• Provide exceptional customer service throughout the museum, especially with visitors in the SuperFunLand amusements and attractions.
• Greet and assist all museum guests; effectively handle questions, sales, service, and payments for a variety of museum attractions, amusements, and products in accordance with established museum policies and procedures.
• Use initiative and enthusiasm to create exceptional guest experiences.
• Maintain appearance and functionality of assigned areas: galleries, back-of-house facilities, store merchandise, collateral materials, guest queues, ticketing areas, and related spaces.
• Be knowledgeable about the museum, its history, programs, and special events and effectively communicate this information to guests.
• Facilitate internal communication, as needed, with critical support departments: Operations, HR, Administration, etc.
• Maintain the ability to work nights and weekends and extended schedules during peak periods.
• Able to move from place to place which may include standing and/or walking for extended periods of time; lift and carry up to 30 pounds short distances.
• Perform additional duties as required.